NiCE

September has been all about getting NiCE ’n Healthy! 💪🌍 From yoga sessions and meal-prep inspiration to fitness challenges and ice-bath plunges, our teams around the world have been staying active and supporting each other. Beyond movement, we’ve focused on fueling both body and mind - with energizing talks, nutritious bites, and moments to recharge together. Want to be part of the action? Explore our open roles and join the journey: https://www.downtownmelody.com/_x/Yml0Lmx5/44ycB3B #LifeAtNiCE #createaNiCEworld

Check this out! The 2025 Gartner® Magic Quadrant™ for CCaaS has just been released. NiCE is positioned furthest in Completeness of Vision and highest in Ability to Execute. We were also named an 11x CCaaS Leader. It’s clearer than ever that the right platform matters. Read our blog to learn more. https://www.downtownmelody.com/_x/Yml0Lmx5/3Wd9IBu #GartnerMagicQuadrant #CXoneMpower #CCaaS #createaNiCEworld

Some moments will always need a human touch. In this episode of TED Conferences, social psychologist Heidi Grant speaks with NICE’s Barry Cooper about how AI can strengthen those moments - helping people perform at their best when it matters most. Watch the full episode here: https://www.downtownmelody.com/_x/Yml0Lmx5/46Ln2lG #TEDIntersections #AI #CustomerExperience

When ACD and WFM systems work together seamlessly, contact centers thrive. Accurate forecasts, stronger schedules, and better customer and agent experiences all start with the right integration strategy. The key is treating integration as a long-term asset: standardize processes, use supported connectors, and keep customization under control. That approach transforms fragile connections into a foundation for innovation and agility. Discover how leading organizations are rethinking integration to build smarter, more resilient contact centers: https://www.downtownmelody.com/_x/Yml0Lmx5/43mOZ28 #ContactCenter #ACD #WFMIntegration

Dreamforce 2025 was an incredible week. We loved connecting with you all! From inspiring sessions to energizing booth conversations, we showed how AI-first CX delivers real value: ✨ Faster answers & shorter wait times ✨ Less busywork, more meaningful conversations ✨ Seamless journeys that build trust & loyalty Learn more about how NiCE is helping create real outcomes for your business: https://www.downtownmelody.com/_x/Yml0Lmx5/48vk5bq Here’s to building a NiCE world together. 🌟 #Dreamforce #AIFirst #CustomerExperience

Customer patience is wearing thin. A recent survey of over 7,000 people reveals a striking truth: 87% will abandon a brand after just one bad service experience. Even more telling- nearly two-thirds felt frustrated by their most recent interaction. Listen to experts from NiCE and Accenture for this on-demand talk as they share how to shift service from being seen as a cost to becoming a real driver of loyalty and growth. Learn how smart service strategies are transforming customer service here: https://www.downtownmelody.com/_x/Yml0Lmx5/3WazNRS

ICYMI: Behind every great experience are the people who make it happen. During Customer Service Appreciation Week, we celebrated their empathy, dedication, and impact on customers everywhere. See how real service pros are creating a NiCE world. https://www.downtownmelody.com/_x/Yml0Lmx5/47bGjgj #IgniteCXInsights #simplytheNiCEst #createaNiCEworld

Stockholm, here we come! Next week, we’re proud to join Connect25 Contact Center as a Premium Partner — exploring the future of customer service through leadership, technology, and AI. 💡 Don’t miss our joint workshop with Concentrix and NiCE Cognigy on making AI work smarter, not harder for CX. 🤝 And stop by our NiCE booth to chat with our experts and discover how AI-powered automation is transforming customer experience! 👉 https://www.downtownmelody.com/_x/Yml0Lmx5/4nWjogg #Connect25 #CustomerExperience #CXLeadership #ContactCenter #AIinCX #CXAutomation #Concentrix #NiCECognigy #createaNiCEworld

NiCE Cognigy launches AI Ops Center, ensuring AI workforce reliability at scale. The new command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted. With live monitoring, instant alerts, and root cause insights, it helps enterprises prevent disruptions, reduce recovery time, and maintain customer confidence. Learn more: https://www.downtownmelody.com/_x/Yml0Lmx5/4n6G8J2 #CustomerExperience #AI

Last call at #Dreamforce! Stop by Booth 201 and discover how NiCE + NiCE Cognigy are setting the new standard for AI-first customer experience. #DF25 #AI #AIFirst