</noscript><!--$--><div><style>@media(max-width: 1024px){.page-hero-nova .heading-wrapper figure{ text-align:center; }}</style></div><!--/$--><!--$--><header class="header-lp white"><!--$--><!--$--><!--/$--><!--/$--><div class="header-navigation"><div class="header-logo"><a href="https://www.downtownmelody.com/_x/d3d3Lm5pY2UuY29t/" title="Customer Experience (CX) AI Platform"><img alt="Customer Experience (CX) AI Platform" loading="lazy" width="115.5" height="42" decoding="async" data-nimg="1" style="color:transparent" src="https://www.downtownmelody.com/_x/cmVzb3VyY2VzLm5pY2UuY29t/wp-content/uploads/2025/05/nice-new-logo_f085c8.svg" /></a></div><nav><ul class="header-nav-right"><li class="header-nav-head"><a href="https://www.downtownmelody.com/_x/d3d3Lm5pY2UuY29t/" title="Customer Experience (CX) AI Platform" class="header-nav-logo"><img alt="Customer Experience (CX) AI Platform" loading="lazy" width="115.5" height="42" decoding="async" data-nimg="1" style="color:transparent" 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/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F09%2Fthe-customer-service-breaking-point-fg.png&w=2048&q=80 2048w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F09%2Fthe-customer-service-breaking-point-fg.png&w=3840&q=80 3840w" src="https://www.downtownmelody.com/_x/d3d3Lm5pY2UuY29t/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F09%2Fthe-customer-service-breaking-point-fg.png&w=3840&q=80" /></figure></div></div></div></section><!--/$--><!--$--><section class="campaign-section campaign-section--default hide-form-labels"><!--$--><!--$--><!--/$--><!--/$--><div class="mx-auto my-[30px] mt-0 px-[30px] tablet:px-[50px] desktop:px-0"><div class="left-part flex-1"><h2 class="mt-0">How to turn service into your next growth engine.</h2><div class=""><div></div></div><div class="campaign-child"><!--$?--><template id="B:2"></template><!--/$--><!--$?--><template 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urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmmedium\",\r\n urlParams.get(\"utm_medium\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcontent\",\r\n urlParams.get(\"utm_content\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcampaign\",\r\n urlParams.get(\"utm_campaign\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmkeyword\",\r\n urlParams.get(\"utm_keyword\")\r\n );\r\n window.localStorage.setItem(\"paramsSent\", \"true\");\r\n }\r\n cxone(\"chat\", \"setCaseCustomField\", \"entrypage\", currentURL);\r\n gtag(\"event\", \"cxone_chat_event\", {\r\n chat_full_url: currentURL,\r\n chat_page_path: currentPath,\r\n status: \"closed\",\r\n });\r\n 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You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.downtownmelody.com/_x/d3d3Lm5pY2UuY29t/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n 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